Major Roasts, Ballarat North (Australian Cuisine) - Order online from our menu

"They need to write their orders down....Too many mistakes...We ordered 2 medium lamb packs. One minus cauliflower, scalloped potato, peas and onion. Add sweetcorn. Got no sweet corn. The other with scalloped potato , minus pumpkin, cauliflower, onion, Add roast potato. This came with no scalloped potato. We also ordered and paid for a slice of lemon meringue pie. THERE WERE TWO SLICES IN THE DISPLAY CABINET. When it came time to collect the order both slices of lemon meringue were missing from the display...and they had to give us our money back. I paid $36.80 and got $6 back for the pie, so I don't actually know WHAT I paid for. This is not the first time they have made mistakes...and it's the last time we will be there.

"Used to order regularly but this is the last time. One of our meals was not delivered with the rest. When I called and finally got through I asked for the missing meal which I had paid for to be sent out. Emma there told me that was not going to happen and I would have to call next time I ordered and ask for it to be sent out with the next order. I told her we had ordered and paid because we wanted to eat now not next week. She said Menulog was the reason she would not send it. I said we enjoyed their food but that if it was liable to arrive in installments some now some next week without any effort to get missing food to us on the day we were eating then I did not see how we could confidently order from them again. Then she hung up on me without a word. Everyone makes mistakes but being unwilling to remedy them and being rude after are dealbreakers for me. So to save on paying Menulog to deliver my meal they lost a regular customer in a market where there are at least 3 good alternative vendors. Lousy business sense. By the way when I called to say my order was incomplete she initially said something about "Oh yes that was the main sent out instead of Family". It was not. So they erred and took customers money without delivering full value more than once today.

"Quick and tasty food. Good service. Takeaway prices.

"Ordered on menu log & noted "no peas" . Also rang immediately & confirmed no peas. Order arrived, with peas. I noted no peas on the order & rang to confirm. The only other thing I could have done here, is go to the store & watch the staff when serving my meal to ensure my simple request for no peas was done. Last time I ordered , I specifically requested scallop potatoes, i even queried twice with the person serving me that there was scallop potatoes & was assured they were available, received my order with no scallop potatoes!! Very dissapointing, because the food is good. But the staff can't seem to get the orders right or simply dont care if they are right or not.

"Bought lunch from here on the way home. Between us we had a pack of roasted vegies, a piece of roast chicken, chips & chicken nuggets. We also bought a huge piece of cake to share. The vegies were a bit bland & not worth the money. Roast chicken & chips were great.